Contact Us

Need help with an order, product question, return, warranty, or shipping issue? Contact RTC and we’ll get back to you as soon as possible.

Contact Information

Russo Trading Company (RTC)
Address: N57 W13282, N57W13282 Carmen Ave, Menomonee Falls, WI 53051
Phone: (262) 432-0877
Email: sales@rtcproducts.com

What to Include in Your Message

• Company name
• Your name and best callback number
• Order number or invoice number (if applicable)
• Item number(s) and quantity
• Brief description of the issue or request
• Photos (required for shipping damage claims—include photos of the product and packaging)

Shipping Damage / Missing Item Notice

If your shipment arrives damaged or missing items, please notify RTC within 3 business days of delivery and include photos of the product and packaging.

Note: Returns require prior authorization. Please email or call us before shipping anything back.